63bd Privacy Policy — Your information is safe with us

63bd collects various types of information from you, falling into two main categories — information you provide directly and information collected automatically while you use the platform. We only collect what is necessary to deliver the best possible service.

Information you provide directly:

• Name, mobile number & date of birth (collected at registration)
• National ID or passport details (for KYC verification)
• Mobile Banking, Nagad, or Rocket number (for payments)
• Email address (if provided)
• Support Conversation Records

Automatically Collected Information:

• IP address and device information
• Browser type & operating system
• Login time, betting activity & transaction history
• Cookies and session data
• A log of pages you have visited

63bd collects your information for specific, transparent purposes. We clearly explain below why each piece of data is collected, so you are always fully informed.

Your data is stored on 63bd servers to the highest security standards. We follow international data protection standards and conduct regular security audits.

• All sensitive data is secured with AES-256 encryption.
• Firewalls and intrusion detection systems are active on all servers.
• Regular penetration testing is conducted to ensure security.
• Staff are given access only to the data they need.
• Data backups are performed regularly and stored in encrypted form.
• 24/7 security monitoring is in place to detect suspicious activity.

Please note that no method of transmission over the internet is 100% secure. It is important that you use a strong password and keep your login credentials confidential.

63bd never sells your personal information. In certain circumstances, limited data may be shared with trusted partners where it is strictly necessary to provide the service.

• Payment provider: Only the information required to process transactions is shared with Mobile Banking, Nagad, and Rocket.
• Game providers: Third-party game studios receive only a player ID — no personal information.
• Law enforcement: Information may need to be disclosed in response to a court order or other legal obligation.
• Anti-fraud system: Limited data may be shared with specialized providers to help prevent fraud.

63bd uses cookies and similar technologies on its website to enhance your browsing experience and help make our platform more effective.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remembers your preferences (language, theme).
• Analytical cookies: User behavior is analyzed to improve the platform.
• Marketing cookies: Used to show relevant advertisements.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working properly.

Every 63bd member has important rights over their own personal information. We respect these rights and are here to help you exercise them.

• Right to know: You can find out what information 63bd holds about you.
• Right to Rectification: You can request that any incorrect or outdated information be updated.
• Right to erasure: In certain circumstances, you can request that your data be deleted.
• Right to object: You can object to the processing of your data for specific purposes.
• Right to data portability: You can request a copy of your information in a structured format.
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time.

Contact the support team to exercise any of these rights. Requests are typically responded to within 30 business days.

63bd does not retain your information longer than necessary. Each type of data has a defined retention period.

• Personal information is retained for as long as the account remains active.
• Following account closure, certain information may be retained for up to 5 years due to legal obligations.
• Transaction records are retained for a specified period in accordance with financial regulations.
• Cookie data is generally cleared at the end of a session or after 12 months.
• Support chat records are kept for up to 2 years after an issue is resolved.

63bd strictly prohibits anyone under 18 from using the platform and does not collect any data from minors.

• Age verification is carried out at the time of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• Any data found to belong to a minor is deleted without delay.
• Parents or guardians can contact support to report suspicious activity.

63bd may update this Privacy Policy from time to time. We will notify users in advance of any significant changes.

• The date of any changes will always be shown at the top of this page.
• A notice will be posted on the platform for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to the updated policy, you have the option to close your account.

For any questions, complaints, or requests regarding this Privacy Policy, please contact the 63bd support team. We will do our best to respond as quickly as possible.

• Email: [email protected]
• Live chat support is available 24/7.
• Standard requests are responded to within 48 hours, and complex matters within 30 business days.